Motive Components Ltd (“Motive”, “we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information, in compliance with the UK General Data Protection Regulation (UK GDPR) and other applicable privacy laws.

1. Who We Are

Motive Components Ltd is the data controller of the personal information collected via our website: www.motivecomponents.co.uk

Registered Address:
Motive Components Ltd, Mk55, Bramley Road, Bletchley, Milton Keynes, MK1 1PT

Contact:
📧 sales@motivecomponents.co.uk
📞 +44 (0)1908 368995

2. Information We Collect

We may collect and process the following types of personal data:

Identity & Contact Information

• Name

• Email address

• Phone number

• Postal address

Transactional Information

• Purchase history

• Service requests

• Payment details (stored securely and not retained unnecessarily)

Technical & Usage Data

• IP address

• Browser type and version

• Pages visited, time spent on site, click behavior

Marketing & Communication Preferences

• Newsletter and promotional subscriptions

• Responses to surveys or marketing campaigns

3. How We Collect Your Information

We collect your data when:

• You contact us via email, phone, website form, or fax

• You place an order or request a service

• You sign up for newsletters, E-Cat access, or digital content

• You respond to marketing campaigns or surveys

• You interact with our website via cookies or analytics tools

• Your information is provided to us by third-party sources with your consent

Note: If you’re providing someone else’s data, ensure they’ve read this Privacy Policy.

4. Legal Bases for Processing

We process your data based on:

• Consent (e.g. for marketing communication)

• Contractual necessity (e.g. order fulfilment)

• Legal obligations (e.g. tax compliance)

• Legitimate interests (e.g. fraud prevention, product improvement)

5. How We Use Your Information

Customer Service & Communication

• Respond to enquiries

• Provide requested information or services

• Personalise communication

Marketing & Promotions

• Send news, offers, and updates (with consent)

• Manage promotional campaigns

Product Development & Quality Assurance

• Improve our services and offerings

• Conduct anonymised internal research

Legal & Compliance

• Fulfil legal obligations

• Respond to law enforcement or court orders

6. Data Sharing & Third Parties

We may share your personal data with:

• Trusted service providers (e.g. IT, marketing, event firms)

• Regulators, courts, or law enforcement if legally required

• Partners outside the EEA under compliant safeguards

We do not sell, rent, or trade your personal data.

7. International Data Transfers

If your data is transferred outside the UK/EEA, it is safeguarded using:

• UK adequacy decisions

• Standard Contractual Clauses (SCCs)

• Binding Corporate Rules (BCRs)

• Other legally accepted measures

8. Data Retention

We retain your data only as long as needed based on:

• Legal or regulatory obligations

• Contractual requirements

• Business needs (e.g. customer support, dispute resolution)

After that, data is securely deleted or anonymised.

9. Your Rights Under UK GDPR

You have the right to:

• Access your data

• Correct inaccurate or outdated data

• Request data erasure (“right to be forgotten”)

• Object to or restrict processing

• Withdraw consent at any time

• Receive a copy of your data in portable format

• Lodge a complaint with the ICO: www.ico.org.uk

To exercise your rights:
📧 sales@motivecomponents.co.uk

10. How We Protect Your Data

We take appropriate steps to secure your information, including:

• Encrypted data storage and transfer

• Firewalls and intrusion detection systems

• Role-based access controls

• Regular audits and employee training

Note: You are responsible for keeping your account credentials confidential.

11. Cookies & Tracking Technologies

We use cookies to:

• Enhance website performance

• Analyse user interaction via Google Analytics

Cookies do not store personally identifiable information. You can manage them in your browser settings.

Learn more:

• Google Analytics Privacy

• All About Cookies

12. Changes to This Policy

We may update this policy occasionally. The latest version will always be available on our website. For significant changes, we will notify users via email or a site announcement.

13. Contact Us

For any questions or privacy-related concerns, contact:

📧 sales@motivecomponents.co.uk
📞 +44 (0)1908 368995
📍 Motive Components Ltd, Mk55, Bramley Road, Bletchley, Milton Keynes, MK1 1PT

Last Updated: 22 July 2025